Babylon Translations is a vivid marketplace connecting between people that need translations and experienced translators from all around the world. It is our aim to make the perfect match between needs and qualification.

• FAQ for Customers
• FAQ for Translators

1. What are the benefits using Babylon Translations?
Babylon Translations is your guarantee to having your texts translated by professional and experienced translators, fast and at a competitive price. Whatever you need to translate, from private to business matters, our service will satisfy you. Have your thoughts and words heard in a foreign language with the ease of a few simple actions. No minimum fees are charged!


2. How does it work?
• First register to open a free account.
• Buy a word credit, that suits your translation project.
• Submit your text for translation.
• Stay updated on the progress of your translation by email notifications and your My Projects panel.


3. How much does it cost?
For your convenience we offer three different word packages:
• Babylon Gold Package will add 1000 credit words to your account.
  This package sells for 136 USD.
• Babylon Silver Package will add 250 credit words to your account.
  This package sells for 36 USD.
• Babylon Starter Package will add 50 credit words to your account.
  This package sells for 8 USD.

The larger the translation job you submit and the higher you charged your word account the cheaper is gets for you.


4. What languages are covered?
Babylon Translations offers currently translations in the following language combinations:

English to Arabic English to Bulgarian English to Chinese English to Czech English to Dutch English to French English to Greek English to German English to Hebrew English to Hungarian English to Italian English to Japanese English to Portuguese English to Russian English to Romanian English to Spanish English to Turkish

Arabic to English Bulgarian to English Chinese to English Czech to English Dutch to English French to English German to English Greek to English Hebrew to English Hungarian to English Italian to English Japanese to English Portuguese to English Romanian to English Russian to English Spanish to English Turkish to English

Babylon Translations will expand its coverage of languages soon.

5. Who translates my texts?
Several thousand translators from all over the world have joined Babylon Translations so far, and our team is constantly growing!
We carefully choose our translators to give you the best service possible. Our large community of translators guarantees an effective 24/7 service. Our translators respond quickly to new job offering, keeping the deadlines while at the same time not compromising on the quality of the translation.


6. How fast will I receive my translations?
As fast as possible keeping the balance between the tight yet reasonable time frames we promise our customers and the time needed to provide quality translations. With every translation job you initiate you will be informed about the approximate delivery time.


7. How do I submit a translation project?
We keep the things as easy as possible for you:
Simply write or copy your original text in the Submit a Text submission form and choose source and target language.
In case your current word credit does not cover the newly initiated job, you will have to buy additional word credits accordingly.


8. How do I pay?
In our secure online shop you may pay with your credit card, by PayPal, wire transfer or check/ money order.


9. What if I'm not satisfied with the results?
If you are not satisfied with the translation, please contact our customer support. If your complaint is justified we will ask the translator for corrections, or in very rare cases pass your job on to another translator altogether.


10. How do I cancel a translation project?"
Please inform our support as soon as possible about your need to cancel a translation project. We ask for your understanding, that in order to protect our translators, we are only able to cancel projects that still haven't been worked on. If a translator already started to translate your project, we will check possibilities of a partial cancellation of the project.





FAQ for Translators




1. What does Babylon Translations offer to freelance translators?
Babylon Translations offers freelance translators a venue of constant additional income. We aim to give you a sound and easy to use work environment. To do so we have close interactions with our growing team of translators and we are ready to adapt to their needs. As quality comes first Babylon Translations avoids exploitation of skilled translators by dumping rates, bidding systems and unrealistic deadlines.
Babylon Translations would be proud to share with you the motto: Translation, profession and passion.


2. Why you should join our team of translators?
Becoming a member of our translation team is risk free and free of charge.
Right after you have been accepted as a new member on our team you will receive job offerings that fit your qualification and language pairs. You are not obliged to accept the job offered to you. Choose when to work for Babylon Translations and on what projects according to your other duties and translation jobs.
Note: Still there is an internal ranking system and translators that are more available for Babylon project will have higher chances to be offered jobs more frequently than colleagues who hardly join translation jobs at Babylon.


3. How can I join the Babylon team of translators?
   Please open up an account and let us know in your profile that you are a translator. Share with us in your profile as many details as possible about your qualifications and experience (inlcude a CV, memberships of translator associations, fields of expertise, website and computer skills). We will review your profile as soon as possible and hopefully approve you as a translator. From that moment on you will receive new job offers by Babylon Translations per email.
   We are looking for new team members who take pride in their profession and are committed to excel.
   
   
4. What language pairs are needed at Babylon translations?
   Babylon Translations offers currently translations in the following language combinations:

   English to Arabic English to Bulgarian English to Chinese English to Czech English to Dutch English to French English to Greek English to German English to Hebrew English to Hungarian English to Italian English to Japanese English to Portuguese English to Russian English to Romanian English to Spanish English to Turkish

   Arabic to English Bulgarian to English Chinese to English Czech to English Dutch to English French to English German to English Greek to English Hebrew to English Hungarian to English Italian to English Japanese to English Portuguese to English Romanian to English Russian to English Spanish to English Turkish to English

   Babylon Translations will expand its coverage of languages soon and we are actually keeping records of translators with other language pairs. We will add more languages based on our customers' needs and the availability of translators, so we are happy to receive your applications.
   
   
5. How much can I earn at Babylon Translations?
   The current rate you are paid for your work is: 0.08 USD per word



6. What is the payment procedure?
   To facilitate the payment procedure Babylon Translations prefers to pay you through PayPal or Moneybookers.
   We kindly ask to have this as your solutions as well. Members having problems to use either PayPal or Moneybookers will get a personal payment solution arranged. Note that additional handling fees might apply to these other payment procedures.
   As soon as you have submitted a translation your Earning account will be credited according to word counts of the translation project.
   
   Translators requesting payment through PayPal or Moneybookers: After reaching a credit of at least 40 USD (which equals the translation of 500 words) you can claim and receive your payment through your account panel.
   
   Translators requesting a personal payment solution: Please reach and request a withdrawal of at least 200 USD
   
   Please remember that PayPal might deduct its transaction fees from what we pay you, according to your account type.



7. How do I claim my earnings?
   In order to claim your funds you need to:
   1. Reach at least an earning account of 40 USD in case you request your payment through PayPal or Moneybookers.
   2. For individual payments procedures, such as bank wire transfer, you have to reach at least an earning account of 200 USD and request a withdrawal of at least 200 USD.
   3. Request your payment through your account panel.
   4. Use the comment text area to let us know how you want to be paid. Please take care to enter full and correct details.
   5. Send an invoice to this email address with the appropriate sum.
   6. Note that we release payments twice a month: Payments are made on the 15th and 30th of each month, which is subject to small changes according to the actual working days of each current month.
   
   
8. How does it work?
   We want our customers to have trust in our service, to get reliable and fast results. Information about a new translation project is sent out to a couple of suitable translators. The translator who is first to accept this project through the 'Translation Jobs" panel, will get the job. From that moment on - to avoid any double work - this job becomes unavailable to all other invited translators.
   With every new job offering you will be informed about your deadline. Please check carefully if you can keep this deadline before accepting a translation project. If you do not submit the translation on time, the project will be re-opened for other translators. You will not be able to choose the same project again, nor will you get paid for the project. In addition, missing out on deadlines will influence your rating within the team and you are less likely to receive future jobs.
   
   
9. What if the customer is not satisfied with the result?
   We carefully examine such cases. In a first step we will try to resolve the conflict by requesting corrections and improvements by the translator. If this doesn't succeed, we will pass on the job to another translator. We keep the right to act on our discretion as to whether the first translator is eligible for a payment or, if we see that we have fallen victims to fraud, the payment will be drawn back. We will act taking care of both, the customer's satisfaction as well as keeping our team of translators on the requested level of professionalism.
   If you think that our decision is an injustice towards you, please e-mail us.
   
   
10. Who is responsible to avoid data loss?
    You are. The text window on the Project Detail page is no work space. This text window is to be used only for pasting your finished translation for submission. Using this text window for making your translation might lead to data loss in case your Internet connection gets lost or your session on LingoZ ends. Please copy the text to be translated to a file on your local computer and save your work frequently.
    
    
11. Where can I find more information?
    We established a blog, that keeps you updated on new developments and holds additional explanatory information. Feel free to visit Translator-Lounge.com and to subscribe to its RSS feed. New to RSS? Here is a short introduction to RSS.